THE National Trust in Formby are looking for a new:- 'Welcome and Service Team Member' to join the team. the post is for a fix term, running until:- 3 October 2026. the National Trust have said that:- "We're looking for a Welcome and Service Team Member at Formby! As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit."
The National Trust wants someone who is customer focused with an understanding of the importance of great service. This is an ideal job for anyone who is a team player, who can also use their own initiative. We are also told that those aplyingmust be well organised and adaptable, willing to learn new skills, and must have a positive attitude.
should you be accepted, you will work according to a 2 week rota. In Week 1, you will work 3 days, and in Week 2, you will work 4 days. Shifts are from:- 9 am to 5 pm (including a lunch break). Weekend and Bank Holiday working is required.
The hours advertised for this role is reflective of 12 months, however the actual hours you'll be required to work for this role are 345 hours across the term of your contract. The amount of hours you work each month may vary, however your salary will be paid in equal instalments each month.
For this role, you'll need to complete an online assessment instead of using a CV or online application form. This will help the National Trust team in Formby to understand more about your strengths and give you more information on the role.
If you are unaware, Formby attracks over:- 1.1 million visitors annually, to this dynamic, highly designated and much loved coastal site. the job is not without its challenges.
The National Trust in Formby added:- "We're looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as:- Sand Lizard, Natterjack Toad and Red Squirrel, as well as the cultural history of this special place. Joining the Welcome Team, at the National Trust Formby site, you'll report to the:- Welcome Manager, and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable. We're a team that looks out for 1 another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down to earth, supportive environment, you'll feel right at home. Our work revolves around:- creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day. Providing a warm welcome and sharing information, you'll help visitors make the most of their day. You'll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate. The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. The National Trust has the motto that is:- ‘For everyone, for ever' and this is at the very heart of the charity. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too."
The salary is:- £13.25 per hour and the package includes:-
• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as:- gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.
clising date for aplications is:- 7 June 2026. To apply for this vacancy simply click here..
If you need any help with your application, due to technical difficulties, please call the Trust on;- 03702400274, or email them at:- RecruitmentEnquiries@NationalTrust.Org.UK
If you require an adjustment to the application process, for example due to disability or medical condition, please call:- 03702400274, or email:- Adjustments@NationalTrustJobs.Org.UK, and they will support you as best as they can.
Please note that the National Trust reserves the right to close applications early and so they are encourage anyone interested to apply for this position as early as possible.
the Job Referance is:- IRC176291
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
The National Trust wants someone who is customer focused with an understanding of the importance of great service. This is an ideal job for anyone who is a team player, who can also use their own initiative. We are also told that those aplyingmust be well organised and adaptable, willing to learn new skills, and must have a positive attitude.
should you be accepted, you will work according to a 2 week rota. In Week 1, you will work 3 days, and in Week 2, you will work 4 days. Shifts are from:- 9 am to 5 pm (including a lunch break). Weekend and Bank Holiday working is required.
The hours advertised for this role is reflective of 12 months, however the actual hours you'll be required to work for this role are 345 hours across the term of your contract. The amount of hours you work each month may vary, however your salary will be paid in equal instalments each month.
For this role, you'll need to complete an online assessment instead of using a CV or online application form. This will help the National Trust team in Formby to understand more about your strengths and give you more information on the role.
If you are unaware, Formby attracks over:- 1.1 million visitors annually, to this dynamic, highly designated and much loved coastal site. the job is not without its challenges.
The National Trust in Formby added:- "We're looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as:- Sand Lizard, Natterjack Toad and Red Squirrel, as well as the cultural history of this special place. Joining the Welcome Team, at the National Trust Formby site, you'll report to the:- Welcome Manager, and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable. We're a team that looks out for 1 another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down to earth, supportive environment, you'll feel right at home. Our work revolves around:- creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day. Providing a warm welcome and sharing information, you'll help visitors make the most of their day. You'll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate. The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. The National Trust has the motto that is:- ‘For everyone, for ever' and this is at the very heart of the charity. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too."
The salary is:- £13.25 per hour and the package includes:-
• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as:- gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.
clising date for aplications is:- 7 June 2026. To apply for this vacancy simply click here..
If you need any help with your application, due to technical difficulties, please call the Trust on;- 03702400274, or email them at:- RecruitmentEnquiries@NationalTrust.Org.UK
If you require an adjustment to the application process, for example due to disability or medical condition, please call:- 03702400274, or email:- Adjustments@NationalTrustJobs.Org.UK, and they will support you as best as they can.
Please note that the National Trust reserves the right to close applications early and so they are encourage anyone interested to apply for this position as early as possible.
the Job Referance is:- IRC176291
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.